RETURN POLICY
We welcome all qualifying returns for a complete refund within 30 days from date of purchase. Non-quailfying items are as follows: smells of smoke, has stains, animal hair, has been washed/worn, or damaged will not qualify. Items must be in its original condition with tags attached.
Once we receive returns they will be processed within 3-5 business days and you will see the refund on the credit or debit card that was used to make the purchase. Original Shipping fees are non-refundable.
If you need to make any changes to your order, please email us at burlapbarnga@gmail.com. Once your order has been processed, we will do our best to modify the contents of your order. Orders may not be cancelled.
DEFECTIVE ITEMS OR PROBLEM WITH SHIPMENT
PLEASE inspect ALL items as soon as they arrive. All damages and any problems need to be reported within 2 days of arriving by email at burlapbarnga@gmail.com. We will happily get you taken care of and apologize if this happens! We do our very best to inspect each and every item before leaving our boutique. Please do not use scissors when opening the packages :)
Please keep in mind if the item that you purchased is HAND WASH ONLY, PLEASE ----- DO NOT wash in any type of machine. The delicate cycle or hand wash machines are not always guaranteed; sometimes items tend to shrink or bleed. Hand wash in your sink or tub with a delicate detergent. Please see tags for instructions on how to properly take care of your item because we know you LOVE them as much as WE DO :)
Lastly, We want ALL of our customers to be happy with their purchase. We truly care about our customers and CUSTOMER SERVICE! Please email us with any additional concerns that you may have! burlapbarnga@gmail.com
We THANK YOU for shopping Burlap Barn GA, and we APPRECIATE YOU!